Terms of Business

1. Who we are

Dairy Connect Ltd, registered in England and Wales (company number 13786326), 1 Victoria Avenue, Harrogate, HG1 1EQ. Questions about your subscription: [email protected].

These terms cover free accounts and the subscriptions on our subscribe page. Event tickets, sponsorship, Partner Directory listings and team subscriptions are agreed separately. Our privacy policy explains how we handle your information.

2. Your account

Accounts are for people aged 18 or over who work in or with the dairy industry. Each account, and any subscription on it, is for one named person: please do not share it. If your team needs access, speak to us.

3. Plans

Briefing is free and gives you three different full reports or premium articles each calendar month, and The Dairy Mail by email (unsubscribe from any issue; your account carries on). Reopening a report in the same month does not count twice; unused reports do not carry over.

Member gives you every report and premium article with no limit, the full archive and report PDFs. Features shown as “coming soon” on our subscribe page are added as they launch, at no extra cost, and are not part of what you pay for until then.

Intelligence is not yet on sale. These terms will cover it from the day it is.

We may improve or change what a plan includes. If a change materially reduces your paid plan, we will email you 30 days beforehand and you can cancel for a refund of any unused whole months.

4. Prices and payment

You pay the price shown when you subscribe, in pounds or euros, plus VAT where it applies. Payment is by card through Stripe; we never see your card number. Invoices are on your account page.

Offers and codes. An offer or code changes the price only for the period it states, and is shown before you pay. When that period ends, the subscription carries on at the plan’s full price unless you cancel first. A code has its own expiry and limits, may be for new subscribers only, and cannot be exchanged for cash. Where we give an account free access, we may end it with 30 days’ notice by email.

5. Renewal and price changes

Subscriptions renew automatically each month or year until you cancel. We remind annual subscribers before each renewal. We will give you at least 30 days’ notice by email of any price change, which applies from your next renewal.

If a payment fails, we will email you and retry. If it still fails, your account becomes a free account.

6. Cancelling and refunds

Cancel any time from your account page or by email. You keep paid access until the end of the period you have paid for, then your account carries on as a free one. We do not refund part-used periods.

14-day guarantee. If you change your mind within 14 days of your first payment, email us and we will refund it in full. This applies to your first subscription, not to renewals.

7. If we end your subscription

We may suspend or close an account that is shared, used to redistribute our content, or used fraudulently, without a refund. If we stop offering a plan, we will give you 30 days’ notice and refund any period you have paid for but will not receive.

8. Using what you read

Our content belongs to Dairy Connect and its licensors. You may read and keep reports for your own work, discuss our findings, and quote short extracts with credit to Dairy Connect.

Without our written agreement, you may not share full reports or PDFs with others, republish or resell our content, scrape it, or use it to train AI systems or build databases.

9. Information, not advice

We check our work carefully, but our reports are market information and analysis, not financial, investment or legal advice.

10. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or anything else the law does not allow us to limit, and nothing affects your statutory rights as a consumer. If you subscribe for a business, we are not liable for loss of profit or business or for indirect loss, and our total liability is limited to what you paid us in the previous 12 months.

11. Changes to these terms

We may update these terms. If a change materially affects your subscription, we will email you 30 days beforehand and you can cancel for a refund of any unused whole months.

12. Law

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK or EU, you may also bring a claim where you live and keep any mandatory protections there.